Privacy Policy

Updated on 21st August 2021

Collection Of Information

As a visitor, you can browse through our Website to find out more about @my classroom. You are not required to provide us with any Personal Data if you are merely a visitor. When you visit the Site, we collect and store certain information in order to increase security, analyse developments and administer the Website with a view to help us in making customer experience better. We utilize this information to analyse traffic patterns on our Website so as to make it more beneficial for our visitors.

We collect your Personal Data only when you register with us, when you are interested in obtaining information regarding our products and services, when you participate in activities on our Website or contact us.

We only collect information from you when you register on our site or fill out a form. When filling out a form on our site, you may be asked to enter your: name, email id, phone number, school, city. You may however visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to call, SMS, email or WhatsApp about our products and offers, even if your number has DND activated on it.

We will only collect your Personal Information if there is a proper and valid reason for doing so, for instance: to comply with our regulatory and legal obligations; for the performance of our contract with you or to take the required steps at your request before entering into a legal contract; for our legitimate interests or where you have given consent. A legitimate interest is when we have a valid commercial or business reason to use your information. In certain cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal information to protect your interests or those of another individual (for instance, in order to prevent payment fraud or confirm your identity).

Our primary objective in collecting your Personal Information is to provide you a safe, effective, seamless and customized experience. This allows us to provide online courses, study material and tutorials that most likely meet your needs and to customize our Website to make your experience easier, better and safer. The information we gather from you helps us personalize and continually improve customer experience at our Website. We do not voluntarily make this information available to any third parties, nor do we use it for any other objective, except as set out herein.

In order to register on our website or complete the purchase process of one of our courses, we may collect the following information that you will voluntarily provide to us through one of our contact forms, chat or phone session, such as:

  • Information pertaining to personal details, like name, email id, photograph, contact address, contact number, IP address or geographic location
  • Information pertaining to identity, like your mark-sheets, Aadhar /Voter ID/ Passport details;
  • Information pertaining to billing, like credit/debit card number and billing address;
  • Username or password;
  • Ratings or reviews, syllabus/ course preferences, account settings; and
  • Information provided to us through interaction with customer service, surveys or promotions.

We collect data about your interactions with us and also the information regarding the device (Laptop, computer, mobile, etc.) used to access our service. This information contains your activity on our Website, and search queries;
your interactions details with customer service, and if you call us , your contact number and recordings of your calls; device IDs or other unique identifiers, device and software characteristics, connection information, statistics regarding page views, referral URLs, IP address, browser and web server log information, and information collected via the use of cookies.

With the aid of back end applications, we strive to provide better services and quality interaction with teachers, depending on the your interest. We may also seek this information at other instances, such as when you enter contests or other marketing promotions sponsored by us and/or our partners. If you use a functionality that requires fee payment, options will appear. In case of payments via credit or debit card, we will redirect you to registered payment gateway. You may store and save your payment details like card numbers with the gateway. We cannot access this data. All payment transactions are processed through secure payment gateway providers.

When you access any of our paid products, we store information about the web pages, on our servers. This helps us to track items that have been completed by you, and those that you need to see.

The user’s full name and his/her display picture can be publicly displayed on the Website. @my classroom can seek more information regarding billing information, address, certificates, etc. depending on what profile and what services they are seeking.

@my classroom can use technologies like cookies, clear gifs, log files, etc. to help understand how you interact with our site and services, so as to render a better experience.

Usage and Retention of Information

We use the personal information we collect, including your Personal Data where it is necessary to render the services requested by you, where it is necessary to comply with legal obligations or rights or for normal business purposes of the kind set out in this Policy.

We will use your personal information to provide, analysand improve our offerings, to provide you with a customized experience on our Website, to contact you about your account and our services, to render customer service, to provide you with personalized marketing and to any fraudulent or illegal activities.

In addition to this, we use your personal information to figure out your general geographic location, provide localized course content and classes, recommendations, determine your ISP, and help us quickly and efficiently respond to queries and enforcing our terms and communicate with you concerning our service (for example by email, push notifications, text messaging ,and online messaging channels), so that we can provide you details about latest features and content available on the Website, offers, and promotions, surveys, and to assist you with operational requests like password reset requests.

Community

@my classroom is a community, wherein we offer a number of features that allow members to connect and communicate in public or semi-public spaces, such as Forums and Teams. Please use your judgment before posting in these community spaces or sharing your personal information with others on @my classroom. You should be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages.

Sharing And Disclosing Personal Information

We use other Service Providers to perform services on our behalf or to assist us with the provision of services to you. We engage these Service Providers to provide promotional, infrastructure and IT services, to personalize and optimize our service, to process payment transactions, to provide customer service, to analyze and enhance data, and to conduct consumer surveys. In the process of providing such services, these Service Providers may have access to your personal or other information.

We do not authorize them to use or disclose your personal information except in relation to providing their services.

Security

Keeping your Personal Data secure

We have the required safeguards and security measures in place to prevent your Personal Data from being lost or used illegally. Your Personal Data will be processed in authorized manner while maintaining confidentiality. We also have systems and procedures to handle any data security breach. We will let you know about any applicable regulator of a suspected data security breach where we are legally obligated to do so.

Apart from anything contained anywhere in this Agreement; we cannot assure complete and perfect security to your personal data and by using our website, you explicitly agree not to sue us for any data breach.

Cookies

We transfer cookies (small files which contains a string of character), to your IP address, giving the browser unique identification, so as to keep track of the user’s preferences. In addition to this, these files also help in faster login and they also act as a mechanism to determine user trends. The data thus retrieved from the user’s IP address, enables us to enhance our offers, including but not limited to more content in areas of greater interest to a majority of users.

Our Website uses “Cookies" to identify the areas of our Website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to customize and personalize the Content that you see on our Website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all. We never place Personally Identifiable Information in Cookies.

Consulting

We use third parties to help us provide services to you including the fulfilment of service, payments processing, site activity monitoring, conducting surveys, database maintenance, administering emails and contents, and to provide compiled information on the website performance to us.

Choice

It is optional for you to customize our usage of your personal information to communicate with you, to send you promotional information, how we provide you with relevant advertising, and whether you want to stay signed into your account.

If you do not wish to receive promotional communications from us, you can unsubscribe from the link in the email you would receive or change your preferences. You can also reach out to us through chat, WhatsApp, phone call or email to stop promotional communication to you. We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Ownership of rights

Consent

By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy.

Conditions of use

License does not warrant that this website, its servers, or email sent by us or on our behalf are virus free. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to compensatory, direct, indirect, incidental, punitive, special or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.

Grievance officer

Consent to this policy

The Terms of Use Agreement is incorporated herein by reference in its entirety.

General

Modification:

Privileged/exclusive service:

By possessing a @my classroom account, you have explicitly given consent to us to capture images, camera/mic permissions to make video calls and record the same.

@My classroom may disclose information:

  • As required by law, such as to comply with a legal process;
  • to enforce applicable Terms of Use, including investigation of potential violations thereof;
  • when we believe in good faith that the disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request;
  • with our trusted service providers who work on our behalf and do not have an independent use of the information we disclose to them and have agreed to and adhered to the rules set forth in this Policy;
  • to protect against imminent harm to the rights, property or safety of the Website or our users or the public as required or permitted by law;
  • with third party service providers in order to personalize the Application/Website/Services/products for a better user experience and to perform behavioural analysis;

Governing Law and Jurisdiction:

In the event of any dispute arising between the parties with respect to this Agreement, the same shall be referred to the Sole Arbitrator and the arbitration shall be in accordance with Arbitration and Conciliation Act of 1996. The language of arbitration proceeding shall be English. The seat and place of arbitration shall be New Delhi and the decision of the Arbitrator shall be final and binding on both parties herein.

This contract shall be subject to the exclusive jurisdiction of courts in New Delhi, India and shall be governed by the Indian laws.